The Smooch platform

Smooch gives you the power and flexibility to build B2C messaging for any use case. Whether you’re a software vendor, technology business, bot platform, or using messaging to expand your brand’s reach, Smooch's robust API and integrations eliminate messaging complexity and help you build the best possible product or experience for your customers. Thousands of businesses differentiate their support experience, accelerate their acquisition, and deliver new innovative products and services with messaging by building on Smooch.

Explore platform capabilities

All the channels you need

With a simple integration to a unified API, or a one-click integration using our dashboard, Smooch unlocks a myriad of messaging channels giving you more ways to connect to your users. You’ll gain access to the richest features across the broadest set of channels, without having to worry about adapting to each channel. The messaging space is evolving quickly, and Smooch makes it easy for you to stay ahead of the curve, while focusing on what you do best.

See full list of supported channels

Delivering your first message is easy, but handling new channels, delivery issues and ever-evolving APIs and capabilities in a consistent way over multiple channels requires time and effort. Simplify your development process and be up and running in minutes instead of days. Leverage the continuous improvement of our platform so that you can focus on what you do best.

See full api reference

The smart choice for messaging

Smooch provides you with everything you need out-of-the-box to deliver the best messaging experiences.

  • Fast and cost-efficient

    Grow your business by adding messaging to your product in weeks instead of months, at a fraction of the cost.

  • Elegant abstraction

    A single API for all channels and features, saving you precious development time and a lot of headaches.

  • Future proof

    Continuous access to the latest and richest features, on all of the channels you need, today and in the future.

  • Predictable

    Protect yourself from unreliable, and constantly changing platform APIs. Stay up, even when others are down.

  • Robust message delivery

    A 99.95% uptime SLA with 24x7 monitoring and alerting. Our entirely cloud-based architecture designed for large scale and reliability ensure messages are always delivered and never lost, even when channel APIs are not performing.

  • Deep expertise and support

    We’re here to help and grow your business. Our world-class engineering team is constantly obsessing upon every aspect of our platform. We’re on the forefront of the messaging space so you don’t have to be.

  • Front
  • Target
  • Barkbox
  • O'Reilly
  • LiveNinja
  • Harry's
  • Buffer
  • KPCB Edge
  • Motion AI