Power omnichannel conversations in your software

Smooch is the complete messaging platform for enterprise software makers.

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Focus on your product and let us handle the rest

We take care of your messaging infrastructure so you can do whatever you want next.

Accelerate your roadmap and stay ahead

Messaging is quickly becoming table stakes for business communication software. Smooch allows you to focus on the differentiated features you need to win, while helping you to ship faster and reduce costs.
Future proof your product evolution

You can lean on our expertise. From new chat apps, to API updates, and rich messaging types, we do the heavy lifting so you can quickly and easily add the latest conversational capabilities to your software.
Transform your software with innovative messaging

Add more communication channels, release richer features, augment conversations with extensions, bots and AI, and orchestrate all new messaging experiences. Rapidly launch features you thought you’d never see.

Build on our full suite of APIs and SDKs to eliminate the complexity of omnichannel messaging.

Communication channels

Reach more people, wherever conversations start

Bring the world's favorite communication channels directly to your software — all from a single unified API.

Embeddable SDKs

Brandable iOS, Android and Web SDKs for your customers' mobile and web applications.

Chat apps and other channels

Connect your software with all the popular messaging apps, voice assistants, email and SMS.
Message translator

Optimize message types for all channels

Translate rich messages automatically and optimize them for each unique channel — zero effort required on your end.
Profile engine

Bring context to every conversation

Authenticate users and enrich their profiles with channel and proprietary metadata. Make it easy to make people feel special.
Conversation orchestrator

Manage interactions between people and systems

Orchestrate messaging between all your software systems, and enhance conversations with bots, AI, analytics or other software extensions.

Smooch extends your conversational capabilities across all messaging channels.

Help desk

Live chat

CRM

Social support

Bot platform

Contact center

Customer engagement

Your data and conversations are secure with Smooch.

Business-critical reliability

Robust uptime SLAs, active 24x7 monitoring, and a redundant messaging infrastructure built for resiliency and high availability ensure we keep your conversations flowing.
Best-in-class security

With encryption in motion and at rest, and active in-depth monitoring, Smooch is hosted on AWS cloud and backed by SSAE-16 SOC 1, 2 & 3, ISO 27001, FedRAMP/FISMA reports and certifications.

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Privacy and your data

Our Privacy Shield certification is supported by role based access controls to production systems as well as annual privacy training company-wide to safeguard your data.

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