Messaging is open for business

The way we communicate has fundamentally changed. With more than 5 billion accounts worldwide, messaging apps like Facebook Messenger and WhatsApp have made it easy to connect in a more personal way with friends and family from anywhere in the world.

Businesses already know they need to be where their customers are. But with the growing number of channels and constantly changing technology, it’s become harder than ever to manage conversations across channels.

With the rise of bots, AI, and interactivity in messaging, these channels are quickly evolving from places we chat to places where we do business.

Conversational business is here.

“When it came to building a global messaging solution that would connect guests with our colleagues on property, we wanted to ensure that our guests had the ability to message us on their preferred channel and in their preferred language. Sunshine Conversations was the only platform that met all of our global requirements, and allowed us to provide a truly personalized service that is safe and secure”

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Marco Trecroce  

Senior VP & CIO, Four Seasons

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Introducing Sunshine Conversations

A next-generation messaging platform that lets you build interactive experiences for conversational business

Engage in one conversation, across every channel

Be where your customers are with one continuous conversation across channels

Build modern messaging into any application

Integrate a modern messaging experience natively into your brand’s website and mobile apps

Deliver interactive user experiences at scale

Go beyond simple live chat with AI, bots, and integrated apps for conversational business at scale

Share customer conversations across your business

Break down silos with a unified conversation that can be shared across sales, support, and marketing

State of Messaging 2020: Our conversational business report is here! Check it out.

Powering conversations for the world’s leading brands

The world’s best brands use Sunshine Conversations to deliver more interactive messaging experiences for users on any channel.

Be where your customers are

Sunshine Conversations helps you engage customers on their favorite channels, across social, web, and mobile messaging.

Reach customers anywhere with a unified API for social messaging

Engage customers on the leading messaging channels, including WhatsApp, Apple Business Chat, Facebook Messenger, Twitter, Line, SMS, RCS and more.

See all channels

Deliver native messaging on web or mobile

Integrate a modern messaging experience tailored to your brand, and seamlessly transfer web conversations to mobile without losing context.

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Bring messages from every channel together

Create a single view of the customer conversation for every business team with a unified profile across social, web, and mobile channels.

Unify customer profiles

Be the first to start the conversation

Drive more engagement and deliver better customer experiences at scale with event-based messages.

Begin outbound messaging

Deliver interactive messaging experiences

With Sunshine Conversations, you can go beyond traditional live chat with AI, bots, and integrated apps for conversational business at scale.

Integrate bots for messaging at scale

Build or integrate any bot platform to capture customer information, automate interactions, and scale conversations with your business.

Scale with bots

Design interactive messages for self-service

Integrate apps natively into any messenger to help users make payments, book reservations, and more for better customer engagement.

Engage with interactivity

Orchestrate conversations across people and systems

Coordinate channel transfers and handoffs between bots and customer engagement teams for a seamless customer experience.

Scale control the workflow

Built for enterprise-grade software and global scale

The world’s largest enterprise companies depend on us to keep conversations flowing and data safe and secure.

Business-critical reliability

Robust uptime SLAs, active 24x7 monitoring and a redundant messaging infrastructure built for resiliency and high-availability ensure your messaging strategy can scale with Sunshine Conversations.

Privacy and your data

Our Privacy Shield certification is supported by role based access controls to production systems as well as annual privacy training company-wide to safeguard your data. Enterprise customers can also choose to host their data on our EU or US infrastructure.

Best-in-class security

With encryption in motion and at rest, and active in-depth monitoring, Sunshine Conversations is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, FedRAMP/FISMA reports and certifications.

GDPR compliance

The Sunshine Conversations platform supports GDPR compliance. Our messaging platform is architected to make it simpler for you to comply with the GDPR and it includes features that will help you respect your GDPR obligations.

You don’t have to go it alone

Sunshine Conversations integrates with your existing business software and enhances it with the power of conversation.

We provide the infrastructure and take care of the grunt work so you can focus on building an amazing product and user experience.

Trusted by customer-centric software makers

Enterprise software companies, bot platforms, and SaaS startups all rely on Sunshine Conversations to help build a next-generation messaging experience into their products.