The Smooch platform

Smooch gives you the power and flexibility to build messaging no matter who you’re trying to reach and how you’re trying to reach them. Thousands of businesses are winning more customers, providing industry leading support, and rapidly innovating new products and services by building messaging on Smooch. Our APIs and integrations speed access to new markets, reduce time to ship, eliminate complexity, and help you build the best experiences for your customers.

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Stay ahead - with all the channels you need

The messaging space is evolving quickly, and Smooch makes it easy for you to stay ahead of the curve, future proof your business and focus on what you do best. Our channels, accessible through our unified API and built-in integrations, instantly give you more ways to connect with your users and customers. You’ll gain access to the richest features across the broadest set of messaging platforms and channels, without having to worry about adapting to each one.

See list of supported channels

Delivering your first message is easy, but handling new channels, delivery issues, ever-evolving APIs, and new platform capabilities in a consistent way across multiple messaging channels requires ongoing investment. Smooch simplifies your development process to get you up and running in minutes, instead of weeks or months — while reducing your maintenance costs. Leverage the continuous expansion of our platform to access new channels without a single new line of code.

See full API reference

The smart choice for messaging

Smooch provides you with everything you need out-of-the-box to deliver the best messaging experiences.

  • Fast and cost-efficient

    Grow your business by adding messaging to your product quickly and reliably at a fraction of the cost.

  • Elegant abstraction

    A single API for all channels and features saves you precious development time — and a lot of headaches.

  • Future proof

    Continuous access to the latest and richest features, on all of the channels you need, today and in the future.

  • Predictable

    Protect yourself from unreliable and constantly changing platform APIs. Stay up, even when others are down.

  • Robust message delivery

    With a 99.95% uptime SLA with 24x7 monitoring and alerting, our cloud-based architecture is built for reliable large-scale deployments. We ensure that messages are always delivered, even when channel APIs are not performing.

  • Deep expertise and support

    We’re here to help and grow your business. Our world-class engineering team is at the forefront of the messaging space so you don’t have to be.

  • Front
  • Target
  • Barkbox
  • O'Reilly
  • LiveNinja
  • Harry's
  • Buffer
  • KPCB Edge
  • Motion AI