Omnichannel experiences just got better: Move the conversation, keep the context  
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    • Smooch platform A complete messaging platform, built for software makers
    • Messaging channels Access to all channels with a single API
    • Omnichannel experiences Unify context and history across all channels
    • Conversation extensions Solve any use case through conversations
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Power omnichannel conversations in your software

Smooch is the complete messaging platform for enterprise software makers.

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  • Zendesk
  • Sparkcentral
  • Oracle
  • SingleComm
  • Ameyo
  • Computer Talk
  • Zingle

Focus on your product and let us handle the rest

We take care of your messaging infrastructure so you can do whatever you want next.

  • Accelerate your roadmap and stay ahead

    Messaging is quickly becoming table stakes for business communication software. Smooch allows you to focus on the differentiated features you need to win, while helping you to ship faster and reduce costs.

  • Future proof your product evolution

    You can lean on our expertise. From new chat apps, to API updates, and rich messaging types, we do the heavy lifting so you can quickly and easily add the latest conversational capabilities to your software.

  • Transform your software with innovative messaging

    Add more communication channels, release richer features, augment conversations with extensions, bots and AI, and orchestrate all new messaging experiences. Rapidly launch features you thought you’d never see.

Make your software the center of all conversations

Build on our full suite of APIs and SDKs to eliminate the complexity of omnichannel messaging.

Smooch Conversation Cloud Platform
  • Communication channels

    Reach more people, wherever conversations start

    Bring the world's favorite communication channels directly to your software — all from a single unified API.

    Embeddable SDKs

    Brandable iOS, Android and Web SDKs for your customers' mobile and web applications.

    Facebook Messenger WeChat Twitter Direct Messages LINE Viber Telegram Twilio SMS MessageBird SMS Mailgun Kakao Talk Apple Business Chat

    Chat apps and other channels

    Connect your software with all the popular messaging apps, voice assistants, email and SMS.

  • Message translator

    Optimize message types for all channels

    Translate rich messages automatically and optimize them for each unique channel — zero effort required on your end.

  • Profile engine

    Bring context to every conversation

    Authenticate users and enrich their profiles with channel and proprietary metadata. Make it easy to make people feel special.

  • Conversation orchestrator

    Manage interactions between people and systems

    Orchestrate messaging between all your software systems, and enhance conversations with bots, AI, analytics or other software extensions.

    Your software

Built to power multi-tenant enterprise software

Smooch extends your conversational capabilities across all messaging channels.

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Proven enterprise-grade reliability, security and privacy

Your data and conversations are secure with Smooch.

  • Business-critical reliability

    Robust uptime SLAs, active 24x7 monitoring, and a redundant messaging infrastructure built for resiliency and high availability ensure we keep your conversations flowing.

  • Best-in-class security

    With encryption in motion and at rest, and active in-depth monitoring, Smooch is hosted on AWS cloud and backed by SSAE-16 SOC 1, 2 & 3, ISO 27001, FedRAMP/FISMA reports and certifications.

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  • Privacy and your data

    Our Privacy Shield certification is supported by role based access controls to production systems as well as annual privacy training company-wide to safeguard your data.

    Learn more

More about the Smooch platform

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More about embeddable SDKs and channels

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Make conversations your competitive edge

Explore the power of Smooch, or get in touch for an evaluation

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