The conversational revolution is here

With more than five billion messaging app accounts worldwide and a growing fleet of voice assistants, the way we communicate—with businesses, technology and each other—has fundamentally changed.

Businesses know they need to be wherever customers are and customers are ready to chat with businesses in a more convenient and personal way.

But managing conversations across countless disconnected channels and their ever-changing APIs is frustratingly complex.

And it’s only getting harder.

“In today’s messaging-centric world, we rely on Smooch’s secure and high-availability platform to ensure that Zendesk customers can engage with users on all the globe’s messaging channels.”

Photo of Sam Boonin

Sam Boonin  

VP Product Strategy

You don’t have to go it alone

Your partner in all things messaging, Smooch integrates with your existing business software and enhances it with the power of conversation.

We provide the infrastructure and take care of the grunt work so you can focus on building an amazing product and user experience.

Trusted by customer-centric software makers

Enterprise software companies, bot platforms and SaaS startups all rely on Smooch to take their messaging products to the next level.


A true omnichannel conversation platform

With a single API, Smooch connects your software to any messaging channel, unifying all customer interactions into a persistent omnichannel conversation.

“Smooch has helped us tremendously improve our ability to respond quickly to our customers' channel integration requirements, and reduce our time to market and maintenance costs. Smooch’s multi-channel, rich message translator is critical for our build once, deploy everywhere bot framework.”

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Suhas Uliyar

VP Bots, AI & Mobile Product Management

Oracle

Reach users wherever they are

Smooch integrates with more communication channels than any other software.

  • Integrate with chat apps and more

    Instantly access any messaging channel, from popular chat apps and voice assistants to email, SMS and RCS with a single API.

    See all channels
  • Embed web & mobile chat

    Bring a modern messaging experience to web and mobile users with live chat SDKs you can white label as your own.

    Explore Embeddables

More than just channel access

By integrating with Smooch, your software inherits a treasure trove of conversational data and a powerful messaging toolkit.

Send interactive messages

Enable human agents and bots to send rich message types like buttons and carousels to any channel from your software.

Engage with interactivity

Build a holistic customer profile

Capture and maintain context across channels so businesses can authenticate users and personalize conversations.

Enrich your customer data

Power omnichannel experiences

Allow businesses and users to move conversations to another channel without wasting time by having to start over.

Embrace omnichannel

Orchestrate conversations

Coordinate interactions between humans, bots and other software without building any third-party integrations.

Control the workflow

Built for enterprise-grade software and global scale

The world’s largest enterprise companies depend on us to keep conversations flowing and data safe and secure.

  • Business-critical reliability

    Robust uptime SLAs, active 24x7 monitoring and a redundant messaging infrastructure built for resiliency and high-availability ensure your messaging strategy can scale with Smooch.

  • Best-in-class security

    With encryption in motion and at rest and active in-depth monitoring, Smooch is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, FedRAMP/FISMA reports and certifications.

  • Privacy and your data

    Our Privacy Shield certification is supported by role based access controls to production systems as well as annual privacy training company-wide to safeguard your data. Enterprise customers can also choose to host their data on our EU or US infrastructure.

  • GDPR compliant

    The Smooch platform is GDPR compliant. Our omnichannel conversation platform is architectured to make it simpler for you to comply with the GDPR and it includes features that will help you respect your controller obligations.

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Marco Trecroce

Senior VP & CIO

Four Seasons

“We wanted to ensure that our guests had the ability to message us on their preferred channel and in their preferred language. Smooch was the only provider that met all of our global requirements, and allowed us to provide a truly personalized service that is safe and secure.”