Our mission

At Smooch, our mission is to humanize the relationships between businesses and their customers.

With over 4 billion messaging accounts worldwide, people spend more time messaging than any other activity online. This shift, combined with the power of conversation at scale, creates an opportunity to make interaction with the brands we trust more useful, more immediate, more intimate, and ultimately more human.

As consumers grow to demand personal and human communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences.

About Smooch

We built Smooch to empower software makers to create the conversational experiences their customers will love.

Across any messaging channel, our features, unified API and integrations let software makers focus on delivering the best possible experiences within their products. We measure our success by how much we simplify access to the constantly evolving world of messaging and conversational technology.

We love the web, the messaging space, and care deeply about beautiful code, APIs, and documentation. We’re constantly obsessing upon every aspect of our platform, so you don’t have to.

Who we are

The Smooch team brings together years of experience building messaging products and business-to-business software companies. We believe that personal interactions at scale should be the primary form of communication between a business and its customers, bringing delightful experiences to the forefront, so that’s how we run Smooch. In everything we do, we strive to build the best possible product and empower our customers to grow and be successful.

Hamnett Hill Chairman
Photo of Warren Levitan
Warren Levitan President & Chief Executive Officer
Photo of Mike Gozzo
Mike Gozzo Chief Technical Officer & Head of Product
Photo of Pascal Pettinicchio
Pascal Pettinicchio Chief Business Development Officer
Photo of Bill Paulsen
Bill Paulsen VP of Sales
Photo of Ignace Mouzannar
Ignace Mouzannar Head of Infrastructure Operation
Photo of Debbie Papoulis
Debbie Papoulis Head of Customer Success
Photo of Jean-Michel Tremblay
Jean-Michel Tremblay Head of Engineering

Our investors

Smooch is venture-backed by leading investors.

Our values

This is the fabric of our culture and the framework behind everything we do as a team and a company. Heads up, they tend to be contagious.

  • Passion.

    We’re not just passionate about what we do, we truly love it.

  • Innovation.

    We work tirelessly to remain a dynamic force and be ahead of the curve.

  • Accountability.

    We know how important your communications are.

  • Friendliness.

    We’re knocking down the walls and humanizing how we speak to each other, always in respect.

“Smooch is really what’s needed in the modern world of customer communication.” Photo of Adam Maskell Adam Maskell, Head of Customer Success HUBBLE

Work at Smooch

We're always looking for smart, creative people to join our team and have opportunities and career paths of all kinds. We are engineers, designers, hackers, cat-lovers, gamers and jack-of-all-trades who love what we do. We're creating a work environment where employees can dream big, have fun and flourish. We encourage flex hours, fearless experimentation and collaboration.

Our friendly culture and purpose is ultimately what really sets us apart. We value full transparency, taking initiative & ownership, making calls, and the accountability that comes with it. We thrive on working hard and playing well, sharing our wins and owning our failures.


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Press Kit & Media

Our brand assets can be downloaded from Brandfolder.

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Get in touch

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