From Smooch to Sunshine Conversations

The Sunshine Conversations platform grew out of Smooch, a Montreal-based startup that joined the Zendesk family in May 2019. Smooch’s mission was to humanize the relationship between businesses and customers, so you can see why Smooch + Zendesk was a match made in heaven.

Learn more about the acquisition here

We believe

Messaging is the future of business-to-customer engagement because it’s rich, familiar, and fundamentally more human than traditional methods of communication. Messaging platforms can empower businesses to have more personal conversations with their customers by giving every team the same view of the ongoing conversation and the ability to engage with customers on any channel. With a truly unified messaging platform, any business can build better, more personal relationships with its customers.

The Sunshine Conversations platform grew out of Smooch, a Montreal-based startup that joined the Zendesk family in May 2019. Smooch’s mission was to humanize the relationship between businesses and customers, so you can see why Smooch + Zendesk was a match made in heaven. Learn more about the acquisition here.

2015

founded

2019

acquired

400%

growth of messages
sent YoY

Montreal-based

+ 5000

customer accounts

Work at Zendesk

We're always looking for smart, creative people to join our team and have opportunities and career paths of all kinds. We are engineers, designers, hackers, dogcat-lovers, gamers and jack-of-all-trades who love what we do. We're creating a work environment where employees can dream big, have fun and flourish. We encourage flex hours, fearless experimentation and collaboration.

Our friendly culture and purpose is ultimately what really sets us apart. We value full transparency, taking initiative & ownership, making calls, and the accountability that comes with it. We thrive on working hard and playing well, sharing our wins and owning our failures.

#HolidayParty

Warren Levitan

VP Conversational Business

Mike Gozzo

Sr. Director, Product

#5MillionParty

Bill Paulsen

Director, Sales

Pascal pettinicchio

Sr. Director, Alliances

#Showcase

Jean-Michel Tremblay

Director, Software Engineering

Debbie Papoulis

Principal Program Manager

Ignace Mouzannar

Director, Software Engineering

#SugarShack

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