The modern messaging space is complicated. Billions of users are spread across an ever-growing number of global messaging apps, from WhatsApp and Facebook Messenger to WeChat, Telegram and Line. Add SMS, web messengers and mobile apps to the mix, and your bots are expected to work seamlessly across dozens of channels and devices.
Smooch takes care of all that for you.
Build your bots on any platform you want
We take care of your bot interoperability.
Reach more customers by being wherever users are
Integrate your bots on all leading global chat apps, even those with no native bot support
Run on any website or mobile app with Smooch’s private label Embeddable SDKs
Code once and deploy everywhere using Smooch’s Unified API
Leverage each channel’s native features and beyond
Automatically access each channel’s most powerful native features with the market’s richest Multichannel Translator
Simplify complex interactions and increase task completion rates by creating interactive in-chat experiences with Conversation Extensions
Orchestrate bot conversations with other enterprise systems
Seamlessly hand off bot conversations to humans with the Smooch Handoff API
Offer customers a wide array of integrations between your bots and other enterprise software, analytics and AI solutions through Smooch’s Messaging Ecosystem
Make your bots smarter with conversation records and user metadata
Access contextual metadata across multiple channels so your bots can make more personalized recommendations
Leverage full conversation history and past interactions to increase relevancy and customer satisfaction
Liri Halperin SegalCEO,
“In a world where customer experience is paramount, bots need to be wherever a brand's customers are, which is everywhere! As we dedicate our efforts to our own AI solution, Smooch enables us to deploy our solution faster and is a great conversation platform for our needs.”
Build once, deploy everywhere
Instantly support all major chat apps and new channels whenever they emerge through a single API, while staying protected from unpredictable changes to platform APIs.
“Smooch allows us to increase our messaging channel coverage with very little internal engineering resources. We’re happy because we can focus our efforts on our core competency. Our customers are happy because they can deploy their bots to the channels their customers prefer.”
Distribute your own private label SDKs
Run your bots on Smooch’s private label web, iOS and Android SDKs which you can extend with features specific to your bots, and re-distribute them as your own together with customer-level branding.
Optimize messages for all channels
Translate rich messages automatically and optimize them for each channel — no channel-specific code required. Support rich message types like emojis, gifs, videos, carousels, lists, buy buttons, location sharing, quick replies, postbacks, and more.
Create custom interactive overlays for any use case, on any channel, to deliver frictionless customer experiences. Combine the intimacy and contextuality of conversational interfaces with the richness and flexibility of traditional UIs.
“Smooch’s technology provides two key features that are critical to our business: multi-channel messaging and the ability to smoothly transition to live human support. Their technology, backed by an incredible team, has enabled the Sciensio team to focus on the features needed to be the first to market with our product.”
Orchestrate seamless bot-to-human handoffs
Make your bot the first responder to every customer interaction while escalating select inquiries to customer engagement platforms.