You don’t need to become a messaging expert to connect your software with the newest and most popular channels where consumers already are.
Engage with users through speech on the most popular voice asssistants and manage it just like your other text-based channels.
Manage email, SMS and RCS with the same API you use to manage other messaging channels.
A single unified API
You don’t need to become an expert in every messaging channel or capability on the market to enable your product with all of the channels that your customers demand. With one unified API, you’ll gain access to the richest features across the broadest set of channels.
Omnichannel by design
Smooch’s set of tools and APIs allow you to deliver a truly omnichannel experience by putting the user at the center of the conversation. Enable businesses to provide real-time engagement across customer touchpoints, and connected customer journeys that differentiate your software.
Benefit from rich message types, channel abstractions, regular feature updates and delivery issues handled for you. You’ll continuously have access to new channels like WhatsApp or Apple Business Chat, new features like carousels, and not have to worry as APIs change and adapt, all with no effort on your part.
Reliability and visibility
Not all messaging channels provide the same service levels, visibility or support. Smooch’s highly available and secure cloud infrastructure is designed from the ground up to ensure every message gets delivered and gives you the visibility over the entire system you need to support your customers.
Get to market fast
Build and manage every aspect of customer conversations delivered over web, mobile or social messaging platforms. Save the heavy lifting but keep full control with powerful APIs to implement any messaging use case.