Authenticating a user and using their profile metadata to provide better service
Learn how users can be authenticated in a conversation with a business through Smooch.
Conversation Extensions: Go Beyond the Boundaries of the Chat Window
Create custom interactive overlays, to realize any use case, on any channel, thanks to Conversation Extensions.
Orchestrating Bot-to-Human Handoffs with Smooch
Learn how to build a simple example of how to handle bot-to-human handoffs using the Smooch API.
Moving and persisting conversations from web chat to a messaging app with Smooch
Explore how a business can seamlessly move a conversation from web chat to their customer’s preferred messaging app.