Messaging is changing the way we communicate. Consumers now expect to engage in a rich, persistent and asynchronous conversation.

Smooch Embeddables for iOS, Android and Web allow software makers to power modern messaging experiences that bring together brands and customers in new and exciting ways.

Power the ultimate messaging experience

Easily deliver the experience end-users have come to expect from the leading chat apps.

  • Launch your products faster

    Adding chat to apps and websites has never been easier. Smooch SDKs are packed with best-in-class features to speed up development time and reduce costs, helping you bring to market your products more quickly.

  • Deliver rich experiences across channels

    Support the richest set of message types and enable businesses to seamlessly transfer conversations that started on social chat apps or SMS to their private, secure and branded messenger without losing context or history.

  • Repackage and distribute in your software

    With full distribution rights and source access, you can distribute Smooch Embeddables as your own with code-level branding and even modify them to include additional features specific to your product.

A complete chat kit out of the box

Everything you need to build and distribute full-featured chat in record time.

Essentials

  • Cross-platform SDKs

    Build a consistent experience across platform with native iOS, Android, and web SDKs.

  • Roles and identities

    Let users know who they’re speaking with, whether it’s one or multiple agents, or a bot.

  • Real-time push notifications

    Notify users on their preferred channel when they receive a reply to a conversation they had to leave.

  • Developer tools

    Start building fast with easy-to-understand primitives. Get unstuck quickly using debugging logs, documentation, and support services.

History & Persistence

  • Persistent, asynchronous conversations

    Retain context over time, and across web and in-app messaging and offer users a sessionless experience.

  • Read & delivery receipts

    Deliver messages with confidence and inform users of what's going on.

  • Typing indicators and timestamps

    Deliver a modern real-time messaging experience that users love.

  • Message storage

    Don’t worry about your database filling up. Every message is available in the Smooch Conversation Cloud from any device.

Rich Communication

  • Media support

    Send emojis and gifs, share images, videos and file attachments, without having to store any of them.

  • Structured messages

    Display customized rich content in conversations such as product cards and special offers.

  • Rich chat interactions

    Enable interactive chat experiences using links, buttons, quick replies, postbacks and carousels.

  • Conversation Extensions

    Extend beyond the boundaries of the chat window to support more complex use cases, using the flexibility of traditional UIs.

Bot and AI ready

  • Automate conversations

    Easily add bots, orchestrate flows and bot-to-human handoffs. Send transactional messages triggered directly from specific in-app events.

  • Build conversational intelligence

    Augment conversations by easily integrating with leading translation, NLP and AI engines or any bot platforms.

  • Manage conversation participants

    Individually identify multiple agents, bots and other conversation participants in the messaging UI.

  • Better understand user intent

    Leverage application and website content to inform automated flows, detect intent and fill in slots more easily

  • Fully brandable and customizable UI

    Enable your customers to implement their own branded user experience.

  • Compatible with any third-party authentication system

    Authenticate users to provide a secure and trusted environment for conversations.

  • Metadata capture from websites, applications or messaging channels

    Combine user activity and existing profile data together, and leverage that context for tailored and personalized experiences.

  • End-to-end encryption ready

    Encrypt conversations for brands needing full data privacy and security.

  • Easy to implement

    Developer-centric documentation, guides and support.

  • Full distribution rights

    Further extend our SDKs and develop features specific to your product.

  • Source access available

    Offer as your own SDKs with code-level branding.

  • Backed by high-performance infrastructure

    Deliver messages with minimal latency in real-time.