With Smooch, software makers can give businesses the tools to:
Deliver more delightful customer experiences
Let customers engage on whichever channel is most convenient for them, without having to start from scratch every time.
Drive increased engagement and revenue opportunities
Resolve issues faster, deliver richer and more personalized experiences, and reduce dependencies on more costly channels like SMS.
Route conversations to channels the business fully controls
Whether it’s for privacy or security reasons, move conversations to an environment that’s fully controlled and branded, like a website or a mobile app.
Every conversation has its place
Not all channels are created equal. Empower businesses and users to move the conversation wherever they see fit, without sacrificing history or context.