Integrate and orchestrate
Integrate all your products into Smooch's unified conversation pipeline, from sales to service to marketing clouds, and orchestrate how they access and contribute to any user conversation.
Build an ecosystem of apps
From bots and sentiment analyzers to language translation and surveys, build an ecosystem of apps on top of Smooch that can contribute to and learn from every conversation.
Manage bot-to-human handoffs
Easily enable bot-human handoffs within your software, regardless of whether the bot was built by you or a third-party.
Make your bots smarter
Improve the conversational intelligence of your bots by leveraging insights from third-party sentiment analyzers, intent detectors and other AI.
Connect your software with third-party tools for better customer experience
Connected software can both listen to the conversation and enhance it, making every message more context-aware and human than the last, even when coming from a bot.