Simple pricing.
Easy to forecast.

Where can I learn more about how to use Smooch?

The best way to find out if Smooch is right for your business is to try it. Our free plan gives you access to all the features for a complete experience.

You can also read our documentation which will help you get started, get in touch if you have any question or register for a live demo with one of our experts.

How do I reply to customers using Smooch?

Smooch makes it easy for developers to integrate directly into their own software with the Smooch API and reply from there. We also provide built-in integrations to some of the most popular CRMs, helpdesks and chat tools which you can use to reply to customer messages. Popular choices include Zendesk, Slack, Front and HelpScout. See all business system integrations

What is a conversation?

A conversation is any number of sent or received messages between (a) a backend integration connected to Smooch, and (b) any unique customer of yours, measured within your monthly billing period. One conversation will be counted for each of your connected backend integrations. Customers, however, are free to use any number of channels (Web Messenger, SMS, Viber, etc.), and all will be counted as one conversation. A backend integration can be a help desk, bot platform, chat solution, CRM or any other website or application connected to Smooch via our APIs/webhooks or through our built-in integrations. Messages sent via Whispers will also add up to your monthly conversations, whether or not the customer has responded.

Can I use Smooch for free?

Yes, our free plan gives you access to all features, including the managed account API, up to 500 monthly conversations.

What happens if I go over the conversation limit while on the free plan?

Don't worry, we'll let you know when it's time to upgrade and you will continue to receive all messages. However, you will not be able to send any messages until you visit the billing page of the Smooch dashboard and upgrade to a paid plan. We'll automatically calculate any pro-ration and bill you accordingly.

How can I upgrade my plan?

You can upgrade your plan at any time through the billing page of the Smooch dashboard. We'll automatically calculate any pro-ration and bill you accordingly.

What are my payment options?

You can pay using credit card (Visa, Mastercard and American Express). For large deployments or annual subscriptions, we can invoice you annually and you can pay by cheque or bank-transfer. Get in touch with us for details.

Are volume discounts available?

We offer customized pricing for larger businesses. If you forecast more than 50,000 conversations per month, get in touch with us to talk about volume discounts.

Can you describe your software architecture?

Our infrastructure is built using the most reliable tools and vendors on the market: Node.js, Native iOS (objc) and Android (java) and hosted on leading cloud platforms with 24x7 monitoring. Check our https://status.smooch.io/ for 24/7 updates on integrations.

How is data protected within Smooch?

All data transfer is encrypted using SSL. We enforce the strictest organizational security policies and coding guidelines across Smooch. Third parties will never get access to your data without your permission. See our privacy policy for more information or contact us for specific requirements.

Where can I find your Terms of Services and Privacy Policy?

You can find them at https://smooch.io/terms/ and https://smooch.io/privacy/.

How can I monitor the status of your services?

You can check on Smooch's uptime status at https://status.smooch.io/ or follow us on Twitter.