StarterPremiumEnterprise

Starter

All the basics for starting a new messaging project

Try it free

Premium

Advanced tools for your messaging products

Contact us

Enterprise

Everything needed to run enterprise products at scale

Contact us

Starter

All the basics for starting a new messaging project

Try it free

Premium

Advanced tools for your messaging products

Contact us

Enterprise

Everything needed to run enterprise products at scale

Contact us
Pricing $495/mo Contact Us Contact Us
Rates & volume More information
Monthly Active Users per month 500 500 500
Price per committed Monthly Active User — $0.02 & below $0.02 & below
Price per extra Monthly Active User — $0.05 $0.05
Term Monthly Annual Multi-year
Notification Rates & Volume More information
Notifications per month 500 500 500
Price per committed notification — $0.002 & below $0.002 & below
Price per extra notification — $0.005 $0.005
Features
Channels More information Standard More information All All
SDKs Branded Unbranded Private Label or Source Code
Sub-AccountsMore information — Available Available
Geographic options US US or EU US or EU
Sandbox environmentsMore information — Included Included
Orchestration APIs (limited early access) Available Available Available
Multi-Party (early access) — — Available
Support Services
Support channels Email Email & Chat Email, Chat & Phone
Support hours Weekdays 10am-4pm ET Weekdays 9am-8pm ET 24/7 access for Production down
Weekdays 9am-8pm ET for general issues and degraded service
Case severity/Response times — General issue: < 8 business hours Degraded service: < 4 business hours Production system down: < 2 business hours General issue: < 4 business hours Degraded service: < 2 business hours Production system down: < 1 hour
Service-level agreement — — 99.95% uptime
Customer Success
Customer Success Manager — — Designated
Architecture Services
Technical Architect — Available Designated
Onboarding — Launch Lite Launch Core
Onboarding Guidance (Post Go-Live) More information — Assist Lite Assist Core
Terms of Service
Master services agreement Online TOS Online TOS Negotiated TOS agreements and redlines
DPA Available Available Negotiable

    Sunshine Conversations for early stage startups

    Add omnichannel messaging to your product and gain a competitive edge with a discount for qualifying startups.

    We’re making a ton of Sunshine Conversations features available to a limited number of companies that are:

    • New Sunshine Conversations customer
    • 1-10 employees
    • Less than $1M in funding
    • Must be funded by venture capital firm or part of an accelerator

  • Limited Availability

    $95/mo

    • Private label SDKs
    • 500 Monthly Active Users
    • 500 Notifications
    • Standard Channels
    Apply now

Sunshine Conversations for nonprofits & charities

Are you a registered nonprofit organization? We'll show our support by giving you discounted access to Sunshine Conversations. Our Community plan includes up to 5,000 Monthly Active Users per month free of charge.

Apply now

Powering conversations at some of the world's smartest companies

Save development and maintenance

Accelerate development and get to market faster to drive customer success and growth. Extend your communication channels to differentiate your products and services, without the ongoing maintenance cost.

Frequently Asked Questions

FAQs

Product Plans & Pricing Security & Privacy

Product

Where can I learn more about how to use Sunshine Conversations?

The best way to learn more about Sunshine Conversations is to explore our guides. You'll learn about key use cases and concepts of the platform, as well as how to get started. You can also check out our product demos for more examples of what you can do with Sunshine Conversations.

What is an MAU?

"Monthly Active Users” is the total number of End-Users engaged in any number of sent or received messages or events within the Sunshine Conversations Service in the month. Monthly Active Users are engaged whether the sent or received message or event occurs between a) a unique End-User and a Subscriber, b) a unique group of End-Users and a Subscriber, or c) a unique group of End-Users.

How do I reply to customers using Sunshine Conversations?

Sunshine Conversations is a software platform for handling conversations with end-users across any channel. You can respond to conversations either from your own product with the Sunshine Conversations API or from your favorite tools and services with our built-in integrations. These includes some of the most popular customer service platforms such as Zendesk, Front, HelpScout and Slack. See all business system integrations

Plans & Pricing

Can I use Sunshine Conversations for free?

Yes, our Free trial gives you access to all features and channels, including the Sunshine Conversations API for 14 days, up to 50 Monthly Active Users. You can use this plan to connect one of our built-in integration and offer customer service to your users for as long as you'd like, free of charge.

What happens if I go over the Monthly Active User limit while on the Free plan?

Don't worry, we'll let you know when it's time to upgrade and you will continue to receive all messages. However, you will not be able to send any messages until you visit the billing page of the Sunshine Conversations dashboard and upgrade to a paid plan. We'll automatically calculate any pro-ration and bill you accordingly.

How can I upgrade my plan?

You can upgrade your plan at any time through the billing page of the Sunshine Conversations dashboard. We'll automatically calculate any pro-ration and bill you accordingly.

What are my payment options?

You can pay using credit card (Visa, Mastercard and American Express). For large deployments or annual subscriptions, we can invoice you annually and you can pay by cheque or bank-transfer.

Are volume discounts available?

We offer customized pricing for large businesses and enterprises. If you forecast more than 50,000 Monthly Active Users, get in touch with us to talk about our enterprise plans and volume discounts.

Do you offer discounts for not-for-profit organizations?

We’re happy to offer Sunshine Conversations for free to qualifying nonprofits and charities. Our Community plan includes 5,000 Monthly Active Users and all our channels. Apply now

To be eligible for our Community plan, you’ll need to provide official documentation that recognizes your organization as a charitable, nonprofit, nongovernmental or social change entity in the country where you are located.

Security & Privacy

Can you describe your software architecture?

Our infrastructure is built using the most reliable tools and vendors on the market: Node.js, Native iOS (objc) and Android (java) and hosted on leading cloud platforms with 24x7 monitoring. Check our https://status.smooch.io/ for 24/7 updates on integrations.

How is data protected within Sunshine Conversations?

All data transfer is encrypted using SSL. We enforce the strictest organizational security policies and coding guidelines across Sunshine Conversations. Third parties will never get access to your data without your permission. See our privacy policy for more information.

Where can I find your Terms of Services and Privacy Policy?

You can find them at https://smooch.io/terms/ and https://smooch.io/privacy/.

How can I monitor the status of your services?

You can check on Sunshine Conversations' uptime status at https://status.smooch.io/ or follow us on Twitter.