Accelerate development and get to market faster to drive customer success and growth. Extend your communication channels to differentiate your products and services, without the ongoing maintenance cost.
Smooch is a software platform for handling conversations with end-users across any channel. You can respond to conversations either from your own product with the Smooch API or from your favorite tools and services with our built-in integrations. These includes some of the most popular customer service platforms such as Zendesk, Front, HelpScout and Slack.See all business system integrations
What is a conversation?
A conversation is any number of sent or received messages between a unique end-user and your product (API integration) or configured business system (helpdesk, CRM, bot, etc.) One conversation will be counted for each backend integration where messages are received. End-users, however, are free to use any number of channels (Web Messenger, SMS, Viber, etc.), and all will be counted as one conversation.. Subject to Smooch’s Fair Use Policy.
Can I use Smooch for free?
Yes, our Labs forever-free plan gives you access to all features and channels, including the Smooch API for 14 days, up to 500 monthly conversations. You can use this plan to connect one of our built-in integration and offer customer service to your users for as long as you'd like, free of charge.
What happens if I go over the conversation limit while on the free plan?
Don't worry, we'll let you know when it's time to upgrade and you will continue to receive all messages. However, you will not be able to send any messages until you visit the billing page of the Smooch dashboard and upgrade to a paid plan. We'll automatically calculate any pro-ration and bill you accordingly.
How can I upgrade my plan?
You can upgrade your plan at any time through the billing page of the Smooch dashboard. We'll automatically calculate any pro-ration and bill you accordingly.
What are my payment options?
You can pay using credit card (Visa, Mastercard and American Express). For large deployments or annual subscriptions, we can invoice you annually and you can pay by cheque or bank-transfer. Get in touch with us for details.
Are volume discounts available?
We offer customized pricing for large businesses and enterprises. If you forecast more than 10,000 conversations per month, get in touch with us to talk about our enterprise plans and volume discounts.
Security & Privacy
Can you describe your software architecture?
Our infrastructure is built using the most reliable tools and vendors on the market: Node.js, Native iOS (objc) and Android (java) and hosted on leading cloud platforms with 24x7 monitoring. Check our https://status.smooch.io/ for 24/7 updates on integrations.
How is data protected within Smooch?