Starter

All the basics for starting a new messaging project

Try it free

Growth

The right set of tools for growing messaging products

Try it free

Premium

Everything needed to run enterprise products at scale

Contact us

Starter

All the basics for starting a new messaging project

Try it free

Growth

The right set of tools for growing messaging products

Try it free

Premium

Everything needed to run enterprise products at scale

Contact us
Pricing $145/mo $495/mo $995/mo
Smooch Apps More information
Number of apps included 2 20 200
Price per additional app $5 $5
Channels
Channels included All All All
Conversation rates & volume More information
Conversations per month 500 5,000 50,000
Price per extra conversation $0.02 $0.02
Volume discounts Available
Term Monthly Monthly Annual
Features
Geographic options US US US or EU
Private label SDKs More information Included
Sandbox environments Up to 3 test accounts
Support options You choose You choose Requires Advanced support

Basic Support

For customers testing or doing early development on Smooch

Advanced Support

For customers running production workloads on Smooch

Contact us

Enterprise Support

For customers running business & mission critical workloads on Smooch

Contact us

Basic Support

For customers testing or doing early development on Smooch

Advanced Support

For customers running production workloads on Smooch

Contact us

Enterprise Support

For customers running business & mission critical workloads on Smooch

Contact us
Pricing Free $495/mo Contact us
Support services
Support channels Email Email and chat Email, chat and phone
Support hours Weekdays 10am-4pm ET Weekdays 9am–8pm ET 24x7 access
Case severity/Response times General issue:
< 8 business hours
Degraded service:
< 4 business hours
Production system down:
< 2 business hours
General issue:
< 4 business hours
Degraded service:
< 2 business hours
Production system down:
< 1 hour
Named support engineer Included
Service-level-agreement 99.95% uptime More information
Terms of service options More information Available
Advisory services
Architecture support Architectural guidance based on best practice Customer specific architectural support such as design reviews, configuration and implementation assistance
Operations support Operational guidance based on best practice Customer specific operational reviews, recommendations, and reporting
Training Smooch Engineering-led web seminars Smooch Engineering-led web seminars, on-demand use-case specific training
Proactive guidance Designated technical account manager
Quarterly business & roadmap reviews Included

    Smooch for early stage startups

    Add omnichannel messaging to your product and gain a competitive edge with a discount for qualifying startups.

    We’re making all the features in our Premium plan available at 90% off to a limited number of companies that are:

    • New Smooch customer
    • 1-10 employees
    • Less than $1M in funding
    • Must be funded by venture capital firm or part of an accelerator
  • $95/mo

    Normally $995

    • All channels
    • Private label SDKs
    • Messaging API
    • 200 Smooch apps
    • 50,000 conversations

Smooch for nonprofits & charities

Are you a registered nonprofit organization? We'll show our support by giving you discounted access to Smooch. Our Community plan includes up to 5,000 conversations per month free of charge.

Apply now

Powering conversations at some of the world's smartest companies

Save development and maintenance

Accelerate development and get to market faster to drive customer success and growth. Extend your communication channels to differentiate your products and services, without the ongoing maintenance cost.