Provide messaging to your customers with SaaS plans

Plans and pricing for SaaS companies building multi-tenant software—provision your customers at scale, only pay for the channels you need.

Labs

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Growth

Add multi-channel messaging to your SaaS product

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Enterprise

Enterprise-grade solutions with guaranteed availability

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Labs

Sample Smooch and see if it's right for your business

Create account

Growth

Add multi-channel messaging to your SaaS product

Contact us

Enterprise

Enterprise-grade solutions with guaranteed availability

Contact us
Monthly plan price $0 $495 Contact us
Smooch Apps More information
Number of apps included 1 100 10,000
Price per additional app + $5 Volume discounts
Channels
Channels included All 1 selected channel
+ 1 SMS channel & 1 email channel
You choose
Price per additional channel + $300 and up Volume discounts
Conversation rates & volume More information
Conversations per month 500 5,000 10,000
Price per extra conversation + $0.015 Volume discounts
Support & Services
Support channels Email, chat Email, chat Email, chat, phone
Support hours Weekdays 10am–5pm ET Weekdays 9am–8pm ET 24x7
Response time Best effort Standard Priority More information
Service-level-agreement 99.95% uptime More information
Customer success manager Included
Guided onboarding & implementation engineer More information + $995 + $995 Included
Features
Messaging API 14 days trial Included Included
Built-in integrations More information Included Included Included
Data retention 30 days 30 days You choose More information
Private label SDKs Included Full-source access More information
Managed account API More information Included Included
Credit card obfuscation Included
Quarterly business & roadmap reviews Included
Advanced security & privacy compliance Available
Terms of service options More information Available
Geographic optionsMore information Available
Escrow optionsMore information Available
Embeddables assuranceMore information Available

Smooch for Early Stage

Just starting out but dreaming big? Add multi-channel messaging to your product and gain a competitive edge with a discount for qualifying startups.

Apply now

Create outstanding experiences with Innovator plans

Plans and pricing for leading brands and other innovators building messaging experiences—get access to all our channels, only pay for the apps you need.

Labs

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Essentials

Everything you need to build innovative experiences

Choose plan

Premium

Great for companies with business-critical products

Contact us

Labs

Sample Smooch and see if it's right for your business

Create account

Essentials

Everything you need to build innovative experiences

Choose plan

Premium

Great for companies with business-critical products

Contact us
Monthly plan price $0 $495 Contact us
Smooch Apps More information
Number of apps included 1 1 20
Price per additional app + $195 Volume discounts
Channels
Number of channels included All All All
Conversation rates & volume
Conversations per month 500 5,000 10,000
Price per extra conversation + $0.015 Volume discounts
Support & Services
Support channels Email, chat Email, chat Email, chat, phone
Support hours Weekdays 10am–5pm ET Weekdays 10am–5pm ET 24x7
Response time Best effort Standard Priority More information
Service-level-agreement 99.95% uptime More information
Customer success manager Included
Guided onboarding & implementation engineer More information + $995 + $995 Included
Features
Messaging API 14 days trial Included Included
Built-in integrations More information Included Included Included
Data retention 30 days 30 days You choose More information
Private label SDKs Included Full-source access More information
Managed account API More information Included
Credit card obfuscation Included
Quarterly business & roadmap reviews Included
Advanced security & privacy compliance Available
Terms of service options More information Available
Geographic optionsMore information Available
Escrow optionsMore information Available
Embeddables assuranceMore information Available

Smooch for Nonprofits & Charities

Are you a registered nonprofit organization? We'll show our support by giving you Smooch for free. Our Community plan includes all channels and 5,000 conversations per month.

Apply now

Join thousands of happy customers

Discover how customers use Smooch

Save development and maintenance

Accelerate development and get to market faster to drive customer success and growth. Extend your communication channels to differentiate your products and services, without the ongoing maintenance cost.