Build once, deploy everywhere using Smooch's multi-channel translator
With Smooch integrated, live agents and bots can easily send any rich message type, like quick replies, images, gifs, carousels, location requests, and more, across every channel.
If a message type isn’t supported by a channel, Smooch understands the message intent and displays it using the best available format.
From “Dear Sir or Madam” to 👋
Bring business communications into the modern age. Give your customers the power to have more human and engaging customer conversations.
Emojis, Gifs, Images
Deliver friendlier and more impactful customer experiences
Messages initiated by a business that contain an emoji are four times more likely to get a response from a consumer than those that don’t. Empower businesses to do better than sending impersonal text-only messages, helping them increase customer engagement and brand affinity.
Structured messages & Carousels
Present more engaging and actionable content
Businesses invest a great deal of time building out their knowledge bases, FAQs, marketing videos and other brand resources. Help them leverage these assets in the context of the conversation, delivering them in the richest, most engaging formats available on each channel. Easily manage customer lifecycle interactions with transaction-driven confirmations, receipts & more, whether they’re delivered by humans or bots.
Exactly what you need to enable rich & interactive conversations.
Automated message formatting
Smooch optimizes messaging format automatically for every channel. No channel-specific code required.
Message translation override
You have full control. Specify exactly how you want each message to render. Retain access to native channel features when you need them.
Formatting support for complex use cases
Power multi-step and multi-select transactions within the chat window with Conversation Extensions, Smooch’s own custom message type that works on any channel.
Easily build and support canned agent responses and complexed structured messages from within your own software through Smooch’s latest API.